Delete Your Data

How to request deletion

1. Email support@cloudstrategy.ai with the subject Delete my account.
2. Include the phone number you registered with (used for private messaging and calls), so we can locate your account. If you never registered a phone number, say so and tell us the approximate sign-up date.
3. We verify the request and permanently delete your account and cloud data within 30 days, then confirm by email.

What gets deleted

When you request deletion, we permanently remove from our servers:

• Your account identity and profile (the phone-number-linked ID and encryption public key).
• Any encrypted vault backup you uploaded through Sync.
• Your messages and any photos or videos shared in chats.
• Your authentication record.

Data stored only on your device

Your vault PIN, notes, and any photos or videos you keep in the vault are stored encrypted on your device, not on our servers. Uninstalling the app removes all of this immediately. You can also clear it from your device settings under the app's storage, or delete individual items inside the vault.

What we may retain

We may keep a minimal record where required by law or to prevent fraud and abuse, for no longer than legally required. Subscription and payment records are managed by the Apple App Store or Google Play, not by us; to cancel a subscription, use your store account.